Extended Stay America Suites - Charlotte - University Place, Charlotte

My recent stay was a mix of positives and negatives. The hotel had a professional staff that genuinely cares about guests, and the location was convenient with several amenities nearby. However, the room I received initially was not clean and had a distinct foul odor, which made for an unpleasant experience. Overall, I had hoped for better conditions given the price I paid.

I stayed here hoping for a decent experience given the kitchenette, but the stay was far from enjoyable. The rooms had a few redeeming qualities, like cleanliness, but there were significant issues that made my stay uncomfortable. The service was less than satisfactory as well, and I definitely expected more for the price I paid.

My experience at this hotel was quite disappointing. Despite booking in advance, we faced multiple issues at check-in, including being given rooms that were already occupied. The condition of the rooms was frankly unacceptable—with mold and peeling surfaces—and the staff's attitude didn't help the situation at all. I was particularly uncomfortable with the presence of suspicious individuals hanging around the hallways and lobby. Overall, I would not recommend staying here.

I had a tough experience at this hotel. While the location is convenient and the staff at the front desk were quite helpful, my room was a disappointment. It wasn't clean, and I felt uncomfortable with some of the maintenance issues. Rooms need serious attention, though I appreciated the effort from the staff to help me when I needed it.